Legal & Policies
The plain-English bits about how Yeah Media operates, how we handle your data, and what you can expect when you work with us.
Privacy Policy
This Privacy Policy explains how Yeah Media ("we", "us", "our") collects, uses, stores and protects personal data when you visit yeahmedia.uk or use our services. We are committed to handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Yeah Media is a social media management and content agency based in the United Kingdom. For any privacy-related questions, you can reach us at support@yeahmedia.uk. For the purposes of UK GDPR, Yeah Media is the data controller of personal data you provide to us directly.
2. What we collect
We only collect data that's necessary to run our business and deliver our services. That includes:
- Contact details — name, email address, company name and phone number when you email us, request a quote or sign up to a package.
- Billing information — billing name, address and VAT number where applicable. Payment card details are processed directly by our payment provider (Mollie) and are not stored on our servers.
- Project & account data — brand assets, brief documents, content drafts, approvals, and access tokens you choose to share with us so we can deliver the work you've commissioned.
- Usage data — limited technical information about how visitors use yeahmedia.uk (e.g. pages viewed, approximate location, device type, referrer). See the Cookie Policy below for detail.
- Communications — emails and messages you send us, which we retain to provide continuity of service.
3. How we use your data (lawful bases)
We process personal data on the following lawful bases under UK GDPR:
- Contract — to provide the services you've engaged us for, issue invoices, and manage the day-to-day relationship.
- Legitimate interests — to respond to enquiries, improve our services, prevent fraud and keep our systems secure.
- Legal obligation — to comply with UK tax, accounting and other regulatory requirements (e.g. retaining invoice records for at least six years).
- Consent — for any optional marketing emails, non-essential cookies and analytics. You can withdraw consent at any time.
4. Who we share data with
We never sell personal data. We share it only with trusted processors who help us run the business, and only to the extent needed. These currently include:
- Mollie — payment processing.
- Cloudflare — DNS, performance and basic site security.
- Email and productivity providers — we may use mainstream providers (e.g. Google Workspace, Microsoft 365, Resend) to send and store communications.
- Scheduling & analytics tools — used solely to deliver your campaigns; we list these on request.
- Professional advisers — accountants and legal advisers, where required.
- Authorities — where we are required by law (e.g. HMRC or a court order).
Some of these providers may process data outside the UK or EEA. Where they do, we rely on adequacy decisions, the UK International Data Transfer Agreement or Standard Contractual Clauses to keep your data protected.
5. How long we keep data
We keep personal data only for as long as necessary. As a rule of thumb:
- Enquiry emails — up to 24 months from last contact.
- Client project records and creative assets — for the duration of the engagement plus 24 months.
- Invoices and financial records — at least 6 years, as required by UK tax law.
6. Your rights
Under UK GDPR you have the right to: access the personal data we hold about you; correct it if it's wrong; ask us to delete it; restrict or object to how we process it; receive a portable copy; and withdraw consent at any time. To exercise any of these rights, email support@yeahmedia.uk and we'll respond within one month.
If you're unhappy with how we've handled your data, you have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.
7. Security
We use reasonable technical and organisational measures to keep your data safe — including TLS encryption in transit, access controls, strong authentication and reputable cloud providers. No system is 100% secure, but we treat security as a non-negotiable.
8. Children
Our services are aimed at businesses and are not intended for individuals under 16. We do not knowingly collect personal data from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top of this page. Material changes will be communicated to active clients by email.
Terms of Service
These Terms of Service govern your use of the yeahmedia.uk website and any services you commission from Yeah Media. By using our site or engaging our services, you agree to these terms.
1. Who we are
Yeah Media is a trading name operating from the United Kingdom. References to "we", "us" or "our" mean Yeah Media. References to "you" or "your" mean the individual or business engaging us.
2. Our services
We provide social media strategy, content creation, social media management, paid advertising and analytics services. Specific deliverables, timelines, channels and pricing are set out in the package you select on yeahmedia.uk or in a separate written proposal or statement of work.
3. Packages and pricing
All prices on yeahmedia.uk are quoted in GBP. Unless explicitly stated, prices are inclusive of UK VAT where applicable. Standard and Premium tier packages are charged on a recurring monthly basis from the date your first payment is processed, and renew automatically each month until cancelled.
Yeah Media reserves the right to change package prices on 30 days' written notice. Existing recurring customers will be notified by email before any change takes effect.
4. Payments
Payments are processed securely by Mollie. By purchasing a package you authorise Yeah Media (via Mollie) to charge the relevant monthly fee to your chosen payment method. You're responsible for ensuring your billing information is accurate and up to date.
If a payment fails, we will attempt to reach you and may pause delivery of services until the payment is resolved.
5. Cancellation and refunds
You can cancel a recurring package at any time by emailing support@yeahmedia.uk. Cancellations take effect at the end of the current paid month — we don't pro-rate or refund part-month payments unless required by law.
Where you're a "consumer" under UK consumer law, you have a statutory 14-day cooling-off period from the date you place your order. You waive this right where you've expressly asked us to begin delivering the service inside that 14-day window and acknowledge that the right will be lost once the service has been performed.
6. Your responsibilities
To deliver effectively, we need timely cooperation from you, including:
- providing brand assets, brand guidelines and any required logins;
- reviewing and approving content within agreed turnaround times;
- ensuring you have the legal right to use any materials you supply (logos, photography, video, copy, etc.); and
- complying with the rules and policies of the social platforms we publish to on your behalf.
Significant delays in approvals or asset delivery may push back scheduled posting dates. We'll always do our best to flag this in advance.
7. Intellectual property
Once a deliverable has been paid for in full, the final approved creative output (graphics, written copy, edited video) is licensed to you for use on your own marketing channels in perpetuity. Pre-existing tools, templates, processes and unused concepts remain the property of Yeah Media.
You retain ownership of all materials you supply to us. By supplying them, you grant Yeah Media a non-exclusive licence to use them solely to deliver the services you've commissioned.
Unless you ask us not to, we may reference our work with you in our portfolio and case studies in a fair, non-confidential way.
8. Acceptable use
You agree not to ask us to produce or publish content that is unlawful, infringes third-party rights, is misleading, defamatory, discriminatory, harmful to minors, breaches platform rules, or promotes products or services prohibited by UK law (including but not limited to certain financial, gambling, adult, or pharmaceutical content without proper authorisation). We reserve the right to decline or stop work that breaches this clause.
9. Results & disclaimers
We work hard to grow our clients' presence on social, but we don't guarantee specific results, follower counts, engagement rates, sales or rankings. Outcomes on social platforms depend on many factors outside our control, including platform algorithm changes, market conditions and content saturation.
The website and any blog or guide content is provided for general information only and is not professional, legal, financial or marketing advice tailored to your specific situation.
10. Limitation of liability
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under UK law. Subject to that, our total liability to you arising out of or in connection with our services in any rolling 12-month period is limited to the fees you have paid us in that period.
We are not liable for indirect, special or consequential loss, including loss of profits, loss of business opportunity, loss of goodwill or loss of data.
11. Termination
Either party may terminate the engagement by written notice if the other commits a material breach that isn't remedied within 14 days, becomes insolvent, or ceases to operate.
12. Governing law
These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the English courts.
13. Changes
We may update these Terms occasionally. The version published on this page at the time you place an order is the version that applies to that order. We'll let active clients know about material changes by email.
Cookie Policy
This Cookie Policy explains how Yeah Media uses cookies and similar technologies on yeahmedia.uk. It should be read alongside our Privacy Policy.
1. What are cookies?
Cookies are small text files stored on your device when you visit a website. They help sites work properly, remember preferences and understand how visitors interact with content.
2. The cookies we use
- Strictly necessary cookies — required for the site to function (e.g. remembering you're inside the site session, security tokens). These are always on and do not require consent.
- Preference cookies — remember choices you've made, such as light/dark mode.
- Analytics cookies — used only if we add an analytics tool (e.g. Cloudflare Web Analytics, Plausible or Google Analytics) so we can understand how people use the site at an aggregate level. Where required, we'll ask for your consent before setting these.
- Third-party cookies — set by services we embed, such as payment provider scripts from Mollie when you start a checkout. These are subject to the cookie policies of those providers.
3. Managing cookies
You can control or delete cookies via your browser settings at any time. Most browsers let you block all cookies, accept only first-party cookies, or delete cookies when you close the browser. Blocking all cookies may impact how the site works.
Where we use non-essential cookies that require consent, we will surface a cookie banner allowing you to accept or reject them, and to change your choice later.
4. Do Not Track
We honour the principle of minimal tracking and don't operate cross-site advertising tracking. The site is intended to function fully whether or not you accept analytics cookies.
5. Contact
For any cookie or privacy questions, email support@yeahmedia.uk.